FAQ

Questions you may have regarding sampling, testing, payment, and report.

Water Sampling & Collection

We would recommend you collect the water sample(s) in the early morning. After a night of stagnation, if the water sample(s) collected at that time pass the requirements, the water quality throughout the day should be acceptable.

We would recommend to conduct a water quality test if you have never done that before. Afterwards, we would suggest a regular check every year.

On the other hand, we would strongly recommend to conduct a test in the following circumstances:

  • If you install a new pipe or faucet at home
  • If you install a new water filtering system
  • If your building installs new piping
  • If you find any abnormality in your water colour, odour, taste or any presence of residuals
You may use any distilled water bottles found in the market. Please note that mineral water bottles are not suitable for water sampling.
Please contact us at least 2 days in advance by calling +852 3965 0870.

Payment

You can make payment by the following ways:

a. Crossed Cheque

  • The cheque should be properly crossed and made payable to “Promet Metals Testing Laboratory Ltd.”
  • Write your name, contact phone number and online test form number on the back of the cheque.
  • Send the crossed cheque with your samples and test form number to 16 Dai Fat Street, Tai Po Industrial Estate, Tai Po, NT, Hong Kong.
  • We will process the sample(s) after clearance of the cheque.
  • Please do not send in cash or post-dated cheque.

b. Crossed E-Cheque

  • The e-cheque should be properly crossed and made payable to “Promet Metals Testing Laboratory Ltd.”
  • Send the crossed e-cheque together with your name, contact phone number and online test form number to payment@prometlab.com.
  • Send your samples with test form number to 16 Dai Fat Street, Tai Po Industrial Estate, Tai Po, NT, Hong Kong.
  • We will process the sample(s) after clearance of the cheque.
  • Please do not send in cash or post-dated cheque.

c. Payment via Internet Banking, FPS or ATM

  • Name of Beneficiary Bank: The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
  • Bank Account Number: 808-451496-001
  • FPS ID: 6496202
  • Name of Beneficiary: Promet Metals Testing Laboratory Ltd.
  • Please upload the image of deposit slip, remittance advice or transaction record in our web form.

d. Payment via PayPal

  • You can pay the payment via your PayPal account or credit card directly.
  • Please remember to write payer’s name in the “Instruction to Seller” in PayPal before making a payment.
  • Keep the PayPal payment transaction number for future reference.
  • Pay through PayPal system, PayPal system does not charge additional fees for payers.
  • If you pay by credit card, the bank of credit card may charge a fee from the payer, please check with your bank for details.
  • Before you make a payment, please read carefully for the terms of use of PayPal system.
We are sorry that these payment options are still under development.
We will send the e-receipt with the test results through email.
  • You can pay the payment via your PayPal account or credit card directly.
  • Please remember to write payer’s name in the “Instruction to Seller” in PayPal before making a payment.
  • Keep the PayPal payment transaction number for future reference.
  • Pay through PayPal system, PayPal system does not charge additional fees for payers.
  • If you pay by credit card, the bank of credit card may charge a fee from the payer, please check with your bank for details.
  • Before you make a payment, please read carefully for the terms of use of PayPal system.

Report

After confirming payment receipt, Promet will send you the report in 7 working days.
Please contact us directly regarding the express service arrangement. Its availability is subject to the availability of our resources.
Yes, we can arrange a printed report with an additional cost of HKD 25 each.