FAQ

We would recommend to conduct a water quality test if you have never done that before. Afterwards, we would suggest a regular check every year.

On the other hand, we would strongly recommend to conduct a test in the following circumstances:

• If you install a new pipe or faucet at home
• If you install a new water filtering system
• If your building installs new piping
• If you find any abnormality in your water colour, odour, taste or any presence of residuals

You can make payment by the following ways:

a. Crossed Cheque

• The cheque should be properly crossed and made payable to “Promet Metals Testing Laboratory Ltd.”
• Write your name, contact phone number and online test form number on the back of the cheque.
• Let courier collects crossed cheque with your sample(s)
• We will process the sample(s) after clearance of the cheque.
• Please do not send in cash or post-dated cheque.

b. Crossed E-Cheque

• The e-cheque should be properly crossed and made payable to “Promet Metals Testing Laboratory Ltd.”
• Send the crossed e-cheque together with your name, contact phone number and online test form number to payment@prometlab.com.
• Send your samples with test form number to 16 Dai Fat Street, Tai Po Industrial Estate, Tai Po, NT, Hong Kong.
• We will process the sample(s) after clearance of the cheque.
• Please do not send in cash or post-dated cheque.

c. Payment via Internet Banking, FPS or ATM

• Name of Beneficiary Bank: The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
• Bank Account Number: 808-451496-001
• FPS ID: 163743594
• Name of Beneficiary: Promet Metals Testing Laboratory Ltd.
• Please upload the image of deposit slip, remittance advice or transaction record in our web form.

d. Payment via PayPal

• You can pay the payment via your PayPal account or credit card directly.
• Please remember to write payer’s name in the “Instruction to Seller” in PayPal before making a payment.
• Keep the PayPal payment transaction number for future reference.
• Pay through PayPal system, PayPal system does not charge additional fees for payers.
• If you pay by credit card, the bank of credit card may charge a fee from the payer, please check with your bank for details.
• Before you make a payment, please read carefully for the terms of use of PayPal system.

• You can pay the payment via your PayPal account or credit card directly.
• Please remember to write payer’s name in the “Instruction to Seller” in PayPal before making a payment.
• Keep the PayPal payment transaction number for future reference.
• Pay through PayPal system, PayPal system does not charge additional fees for payers.
• If you pay by credit card, the bank of credit card may charge a fee from the payer, please check with your bank for details.
• Before you make a payment, please read carefully for the terms of use of PayPal system.